CAREER OPPORTUNITIES

President/CEO

LOYALTY is looking for a trusted and respected leader who will care for our community, our members, and our nearly 100 team members at the credit union with unmatched commitment and compassion. If you are energized by the idea of aligning a team around a vision for service and connecting in a meaningful way with key stakeholders, submit your application through humanidei.

Branch Manager

Location: Tallahassee (Capital Circle Branch)

Responsible for overseeing the assigned location’s member service and teller departments, focusing on ways to promote operational proficiencies resulting in positive member experiences, adherence to credit union policies and procedures, monitoring overall goals and incentives performance of the assigned location to include new loan production, new member acquisition, mitigating member attrition, and supports and assists marketing department with credit union events and campaigns.

Responsibilities:

• Performs necessary supervisory functions to manage personnel effectively and efficiently

• Monitors daily teller and member service branch functions for accuracy and proper personnel coverage, provides support for overrides, corrections, and compliance for all staff

• Manages the security and safety of the branch

• Handles the computer functions relating to account opening, account maintenance and other functions

• Identifies problems and potential ones and takes corrective action to resolve them, informing management as necessary

• Performs all duties and responsibilities in a timely and effective manner in accordance with established policies and procedures and ensures compliance with company policies and federal regulations

• Develops performance goals to achieve the overall objectives of the credit union and compares results to targets

• Determines standards of performance as a basis to review employees’ progress and completes and conducts employee evaluations, ensures proper training of personnel, and enforces and practices satisfactory attendance and punctuality

• Enforces the credit union’s pay for performance program

• Stays up to date in lending procedures and policies as required

• Assists on teller line or in member services when necessary and processes and approves loan requests up to their assigned limit

• Solicits and processes requests for loans, including loan enhancing products, including GAP, extended warranty policies, and payment protection, and approves loan requests up to their assigned limit

• Opens credit union accounts, accepts wire transfer requests, processes payroll deduction requests, prepares reports, and makes recommendations to management

• Employee’s responsibilities regarding BSA – OFAC – AML – CTR laws, rules, and regulations:

  • Attain and maintain acceptable level of knowledge of laws, rules and regulations including all updates and changes

  • Complete and accurately submit all necessary forms required by the laws, rules, and regulations

  • Complete all steps required in laws, rules, and regulations

• All other duties as assigned by Management

Assistant Branch Manager

Location: Tallahassee (Appleyard Branch)

Responsible for overseeing the assigned location’s member service and teller department, focusing on ways to promote operational proficiencies resulting in positive member experiences, adherence to credit union policies and procedures, monitoring new loan production and new member acquisition of the assigned location while mitigating member attrition, supports and assists marketing department with credit union events and campaigns. Required to perform additional Branch Manager’s duties and responsibilities as needed.

Responsibilities:

• Performs necessary managerial functions to manage personnel effectively and efficiently

• Monitors daily teller and member service branch functions for accuracy and proper personnel coverage, provides support for overrides, corrections, and compliance for all staff

• Enforces and practices satisfactory attendance and punctuality

• Manages the security and safety of the branch in the absence of the Branch Manager

• Handles the computer functions relating to account opening, account maintenance and all other functions

• Identifies problems and potential ones and takes corrective action to resolve them, informing Branch Manager/Management as necessary

• Performs all duties and responsibilities in a timely and effective manner in accordance with established policies and procedures and ensures compliance with company policies and federal regulations

• Stays up to date in lending procedures and policies as required

• Assists on teller line or in member services when necessary and processes and approves loan requests up to their assigned limit

• Solicits and processes requests for loans, including loan enhancing products, including GAP, extended warranty policies, and payment protection, and approves loan requests up to their assigned limit

• Opens credit union accounts, accepts wire transfer requests, processes payroll deduction requests, prepares reports requested by Branch Manager, and makes recommendations to management

• Employee’s responsibilities regarding BSA – OFAC – AML – CTR laws, rules, and regulations:

  • Attain and maintain acceptable level of knowledge of laws, rules and regulations including all updates and changes

  • Complete and accurately submit all necessary forms required by the laws, rules, and regulations

  • Complete all steps required in laws, rules, and regulations

• All other duties assigned by Management

Call Center Support Specialist

Location: Pensacola

Responsible for performing a variety of support tasks related to the efficient functioning of the Loan call center department.

Responsibilities:

• Aids department and performs a variety of administrative and clerical duties

• Assist call center representatives with call center plan and goals

• Utilizes a range of computer applications and ensures accuracy of work

• Maintains proficiency of membership and loan application systems

• Perform loan processing functions including, but not limited to, data entry, filing, information gathering, document preparation, report production, auditing, and quality assurance

• Opens new accounts when loan applications are processed via the mail, internet, phone, or email and emails from existing member loan accounts

• Prepares reports and presentations as requested by Management

• Reconcile and Scan loan documentation and correspondence into imaging system

• Promotes open and fluid communication between call center department and all staff

• Cross train in loan functions to assist during peak times

• Continually reviews loan policy to be familiar with all loan guidelines and regulation

• Employee’s responsibilities regarding BSA – OFAC – AML – CTR laws, rules, and regulations:

  • Attain and maintain acceptable level of knowledge of laws, rules and regulations including all updates and changes

  • Complete and accurately submit all necessary forms required by the laws, rules, and regulations

  • Complete all steps required in laws, rules, and regulations

• All other duties assigned by Management